Privacy Policy

Your privacy matters to us. This policy explains how PCFIX handles your information and protects your personal data.

Last updated: 2026/08/13

PCFIX RSA (Pty) Ltd (“PCFIX”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

1. Information We Collect

We may collect personal information when you:

  • Book a repair or service with us;
  • Contact us by phone, email, WhatsApp, or social media;
  • Visit our website or interact with our online forms;
  • Request a quote, support, or follow-up;
  • Submit a review, enquiry, or complaint.

The information we may collect can include your name, contact details, device information, service history, billing information, and any other information necessary to provide our services.

2. How We Use Your Information

We use personal information for the following purposes:

  • To provide and manage technical support, repairs, and related services;
  • Maintain customer and service records;
  • Process and record payments;
  • To communicate with you about bookings, quotations, repairs, and updates;
  • Arrange and provide on-site services;
  • Arrange and provide pick-up and return services;
  • To improve our customer service and support experience;
  • To comply with legal, regulatory, and contractual obligations;
  • To contact you regarding relevant service updates, notifications, or responses to your enquiry.

3. Cookies and Website Data

Our website may use cookies and similar technologies to improve usability, understand visitor behaviour, and analyse site performance. These tools may collect anonymised information such as browser type, session data, referring pages, and general usage patterns.

You can manage cookie preferences through your browser settings.

4. Sharing Your Information

PCFIX does not collect personal information through this website for the purpose of selling, renting or trading customer information for marketing purposes. We may share your information only when necessary to:

  • Work with trusted third-party service providers who assist us in running our business, such as payment processors, technical tools, or communication platforms;
  • Meet legal or regulatory requirements;

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are in place

5. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to satisfy legal or accounting requirements, or to resolve disputes and enforce our agreements.

When information is no longer required, we will securely delete or anonymise it in line with our internal retention practices.

6. Security

We take reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, or disclosure. While no system is completely risk-free, we aim to maintain appropriate safeguards consistent with industry practice.

7. Your Rights under POPIA

Depending on applicable South African law and the nature of the information we hold, you may have the right to:

  • Request access to your personal information;
  • Ask for correction or deletion of inaccurate or outdated information;
  • Object to certain processing of your information;
  • Request information about how your data is used.

If you would like to exercise any of these rights or ask questions about your information, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We do not control those sites and are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

Note: This policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page.